TERMS & CONDITIONS
Updated: October 2025
Welcome to NB Express! These Terms and Conditions (“Terms”) govern your access to and use of our website (www.nbexpress.com), mobile app, and related services (collectively, the “Service”). Please read these Terms carefully before using NB Express. By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use our Service.
1. About NB Express
NB Express provides a convenient, safe, and dependable transportation service for residents and visitors in and around New Braunfels, Texas. Our Service connects riders to fixed routes and designated stops through an easy-to-use app and website.
2. Eligibility
You must be at least 18 years old to create an account or purchase a ride. By using our Service, you represent that you are legally able to enter into a binding agreement, and that you will comply with all applicable laws and regulations.
3. Your Account
To access certain features, you may need to create an account. You agree to:
- Provide accurate and up-to-date information.
- Keep your login credentials confidential.
- Notify NB Express immediately of any unauthorized access or security breach.
NB Express is not responsible for any loss resulting from unauthorized account use.
4. Payment and Subscriptions
NB Express may offer single rides, passes, or subscriptions. Payment is processed securely through trusted third-party providers. By making a purchase, you agree to the posted pricing and any applicable terms. All fares are non-refundable, except where required by law or expressly stated otherwise.
5. Using the Service
You agree to use NB Express responsibly and safely. You must not:
- Provide accurate and up-to-date information.
- Keep your login credentials confidential.
- Notify NB Express immediately of any unauthorized access or security breach.
Violation of these rules may result in suspension or termination of your account.
6. Safety and Conduct
Passenger safety is our top priority. You agree to follow all posted safety rules, driver instructions, and code of conduct when using NB Express. Riders may be denied service if they are intoxicated, disorderly, or pose a threat to others.
7. Service Availability
NB Express strives to maintain reliable operations but cannot guarantee continuous, uninterrupted, or error-free schedules. Routes, times, and features may change without prior notice due to weather, maintenance, or operational needs.
8. Intellectual Property
All content, logos, trademarks, and materials on the NB Express website and app are the property of NB Express or its licensors. You may not copy, reproduce, or distribute any materials without written permission.
9. Limitation of Liability
NB Express is not responsible for:
- Any loss, delay, or inconvenience caused by traffic, mechanical issues, or unforeseen events.
- Personal items lost or left behind on buses.
- Any indirect, incidental, or consequential damages arising from use of the Service.
To the fullest extent permitted by law, NB Express’s total liability will not exceed the amount paid for the ride or pass in question.
10. Third-Party Services
Our website or app may include links or integrations with third-party services like Google Maps or payment processors. NB Express is not responsible for their content, privacy, or terms of use.
11. Termination
NB Express may suspend or terminate your access to the Service at any time for violations of these Terms or other misconduct. Upon termination, your right to use the Service will immediately end.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on our website and app with an updated “Last Updated” date. Continued use of the Service after changes means you accept the revised Terms.
13. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes will be handled in the courts of Comal County, Texas.
14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
NB Express (New Braunfels, Texas)
