PRIVACY POLICY
Updated: October 2025
At NB Express, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (www.nbexpress.com) or mobile app. By using our services, you agree to the practices described below.
1. Information We Collect
We collect information to operate effectively and provide you with a safe, dependable, and easy transportation experience.
a. Personal Information: When you create an account, plan a trip, or make a purchase, we may collect:
- Name, email address, and phone number
- Billing and payment details (handled securely by third-party processors)
- Account login credentials
- Ride and transaction history
b. Device and Technical Information: When you access our app or website, we automatically collect certain technical information, including:
- IP address and browser type
- Device identifiers and operating system
- App version and crash data
- Cookies and similar technologies
c. Location Information: Only when you have enabled location permissions in your device settings. We use your location data to help find rides and plan trips. The NB Express app may request background location. You can enable or disable location permissions in your device settings.
We also use cookies and tracking technologies (Website Only) to enhance user experience, recognize repeat visitors, analyze traffic, and improve performance. You can adjust cookie preferences in your browser settings.
2. How We Use Your Information
We use your information to:
- Provide, schedule, and manage rides.
- Process payments and subscriptions.
- Improve our app and website functionality.
- Send important service updates and promotional offers (with your consent).
- Ensure passenger safety and prevent fraud.
- Analyze usage trends and enhance user experience.
3. Sharing of Information
We never sell your personal information. We may share information only as necessary to:
- Process payments through PCI-compliant providers.
- Comply with legal obligations or respond to valid law enforcement requests.
- Within NB Express, our team, and the public team that’s road-support service operations (through trusted vendors such as hosting, analytics, or app maintenance partners).
All vendors and partners are required to maintain confidentiality and data protection standards consistent with this policy.
4. Data Security
We use industry-standard safeguards, including encryption, secure servers, and limited access controls, to protect your personal information. However, no online or mobile platform is completely secure, and we cannot guarantee absolute protection.
5. Your Choices and Rights
You may:
- Review and update your account information.
- Opt out of promotional emails by following the “unsubscribe” link.
- Adjust location permissions in your mobile device settings.
- Disable cookies in your web browser (note: some features may not function properly).
If you wish to delete your account or request access to your stored information, please contact us directly.
6. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal requirements, or resolve disputes. When information is no longer needed, we securely delete or anonymize it.
7. Third-Party Links and Services
Our website or app may include links to external websites or services. NB Express is not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
NB Express does not knowingly collect personal data from children under 13. If we discover such data has been collected, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we make changes, we’ll revise the “Updated” date and post the new version on our website and app.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
NB Express (New Braunfels, Texas)
