FAQS
About NB Express
Q: What is NB Express?
A: NB Express is a fun, safe, and dependable bus service that connects popular destinations in New Braunfels, Texas. It’s a convenient way to explore, shop, dine, and play – without worrying about parking or driving.
Q: What is NB Express?
A: NB Express is a fun, safe, and dependable bus service that connects popular destinations in New Braunfels, Texas. It’s a convenient way to explore, shop, dine, and play – without worrying about parking or driving.
Q: Where does NB Express operate?
A: Our fixed routes connect key areas in New Braunfels – Downtown and Gruene. You can view routes and stops on our Routes page or through our mobile app.
A: Our fixed routes connect key areas in New Braunfels – Downtown and Gruene. You can view routes and stops on our Routes page or through our mobile app.
Q: Who can ride NB Express?
A: Anyone! Whether you’re a local resident, a weekend visitor, or here for an event, NB Express is designed to make getting around easier for everyone.
A: Anyone! Whether you’re a local resident, a weekend visitor, or here for an event, NB Express is designed to make getting around easier for everyone.
Planning Your Trip
Q: How do I plan a ride?
A: You can plan your trip in the NB Express app. Just enter your location and destination, and we’ll help you find the best route and schedule.
Q: How do I plan a ride?
A: You can plan your trip in the NB Express app. Just enter your location and destination, and we’ll help you find the best route and schedule.
Q: Do I need to download the app?
A: While you can view routes and schedules on our website, the app gives you the best experience – including live bus tracking, route alerts, and digital pass access.
A: While you can view routes and schedules on our website, the app gives you the best experience – including live bus tracking, route alerts, and digital pass access.
Q: Can I see the buses in real time?
A: Yes! Use our app or the website’s “Find a Ride” feature to view real-time bus locations and estimated arrival times.
A: Yes! Use our app or the website’s “Find a Ride” feature to view real-time bus locations and estimated arrival times.
Fares and Passes
Q: How much does it cost to ride?
A: We offer a variety of affordable options, including single-ride tickets, day passes, and multi-day subscriptions. Check the app for current pricing.
Q: How much does it cost to ride?
A: We offer a variety of affordable options, including single-ride tickets, day passes, and multi-day subscriptions. Check the app for current pricing.
Q: How do I pay for rides?
A: You can purchase tickets or passes in the NB Express app using a debit or credit card.
A: You can purchase tickets or passes in the NB Express app using a debit or credit card.
Q: Do you offer group or event discounts?
A: Yes! We offer flexible options for group transportation and event partners. Contact us at info@nbexpress.com for details.
A: Yes! We offer flexible options for group transportation and event partners. Contact us at info@nbexpress.com for details.
Riding with NB Express
Q: How do I know where to get on or off?
A: Each route includes clearly marked stops. Use the app or online map to see stop locations and times.
Q: How do I know where to get on or off?
A: Each route includes clearly marked stops. Use the app or online map to see stop locations and times.
Q: Is NB Express wheelchair accessible?
A: Sorry. At this time, buses are not wheelchair compliant.
A: Sorry. At this time, buses are not wheelchair compliant.
Q: Can I bring my bike?
A: Absolutely! Our buses are equipped with bike racks so you can ride part of the way and cycle the rest.
A: Absolutely! Our buses are equipped with bike racks so you can ride part of the way and cycle the rest.
Q: What if I lose something on the bus?
A: Contact us at info@nbexpress.com with a description of your lost item, and we’ll do our best to help reunite you with it.
A: Contact us at info@nbexpress.com with a description of your lost item, and we’ll do our best to help reunite you with it.
Safety and Policies
Q: Is it safe to ride NB Express?
A: Safety is our top priority. Our drivers are professionally trained, and our buses are regularly maintained and cleaned.
Q: Is it safe to ride NB Express?
A: Safety is our top priority. Our drivers are professionally trained, and our buses are regularly maintained and cleaned.
Q: Can I eat or drink on the bus?
A: Small, closed beverages are fine, but we ask riders to avoid messy foods or alcohol on board.
A: Small, closed beverages are fine, but we ask riders to avoid messy foods or alcohol on board.
Q: Can I bring my pet?
A: Only service animals are permitted on NB Express buses at this time.
A: Only service animals are permitted on NB Express buses at this time.
Q: What happens if the weather is bad or service is delayed?
A: Service updates and alerts will appear in the app and on our social media channels. We’ll always keep riders informed.
A: Service updates and alerts will appear in the app and on our social media channels. We’ll always keep riders informed.
Contact
Q: How can I get in touch with NB Express?
A: 830-515-5734 | www.nbexpress.com | info@nbexpress.com We’re here to help – and we can’t wait to get you where you’re going.
Q: How can I get in touch with NB Express?
A: 830-515-5734 | www.nbexpress.com | info@nbexpress.com We’re here to help – and we can’t wait to get you where you’re going.
