FAQS
Q: What is NB Express?
A: NB Express is a fun, safe, and dependable bus service that connects popular destinations in New Braunfels, Texas. It’s a convenient way to explore, shop, dine, and play – without worrying about parking or driving.
A: Our fixed routes connect key areas in New Braunfels – Downtown and Gruene. You can view routes and stops on our Routes page or through our mobile app.
A: Anyone! Whether you’re a local resident, a weekend visitor, or here for an event, NB Express is designed to make getting around easier for everyone.
Planning Your Trip
Q: How do I plan a ride?
A: You can plan your trip in the NB Express app. Just enter your location and destination, and we’ll help you find the best route and schedule.
Q: Do I need to download the app?
A: Yes. The app gives you the best experience – including live bus tracking, route alerts, and digital pass access.
Q: Can I see the buses in real time?
A: Yes! Use our app’s “Find a Ride” feature to view real-time bus locations and estimated arrival times.
Fares and Passes
Q: How much does it cost to ride?
A: Day passes are only $10!
A: You can purchase tickets or passes in the NB Express app using a debit or credit card.
Riding with NB Express
Q: How do I know where to get on or off?
A: Each route includes clearly marked stops. Use the app to see stop locations and times.
Safety and Policies
Q: Is it safe to ride NB Express?
A: Safety is our top priority. Our drivers are professionally trained, and our buses are regularly maintained and cleaned.
Q: Can I eat or drink on the bus?
A: Small, closed beverages are fine, but we ask riders to avoid messy foods on board.
Q: Can I bring my pet?
A: Only service animals are permitted on NB Express buses at this time.
Q: What happens if the weather is bad or service is delayed?
A: Service updates and alerts will appear in the app and on our social media channels. We’ll always keep riders informed.
Contact
Q: How can I get in touch with NB Express?
A: 830-282-4011 | www.nbexpress.com | info@nbexpress.com
We’re here to help – and we can’t wait to get you where you’re going.
